User note & rate check
For some time now, it has been possible to add an internal memo to bookings and users within the system. This feature provides clarity and ensures that administrators are always informed about important notes related to a booking. Good news: this handy feature has been expanded! From today, the internal user memo will be displayed during the reservation process. When you create a booking for a user who has an internal memo, it will appear in step 4 of the booking process.
What is a user note?
A user note is an internal memo for users, where administrators can share information about the respective user among themselves. This could be something like "this user has outstanding payments." All these details can now be easily recorded in the user note. It provides administrators with an additional way to maintain oversight and ensures that administrators are always up to date on any changes related to users.
How to set up a user note
Setting up a user note is quick and easy for any administrator:
- Go to the menu and select Users > All Users.
- Select the user for whom you want to add a note.
- A new page will open, displaying all the details related to the selected user.
- On this page, you’ll see a text field on the right where you can enter the user note.
- Once you’ve finished entering the memo, click Save Internal Memo.
Rate check during booking
Displaying the user note during the reservation process isn’t the only change to the booking steps. In addition to the user note, the system will now check if the rate set for the booking matches the rate linked to the user. If these rates don’t match, a notification will appear on the screen. From this notification, you can directly adjust the rates to match, if desired.
Contact us
Do you have any questions about this feature or Aqqo in general? Feel free to contact us through our Contact form.